Privacy Policy

Last Updated: June 12, 2026

1. About This Notice

Vaporhouse Dubai (referred to here as "we", "us", "our" or the "Company") trades from The Dubai Mall, Financial Centre Road, Downtown Dubai, Dubai, United Arab Emirates. This notice explains what personal information we collect when you browse or buy from https://vaporhousedubai.ae/ (the "Website"), and how that information is used, stored, shared and kept safe. It also sets out the privacy rights you have and the legal protections that apply to you.

By visiting or using the Website, or by placing an order with us, you are confirming that you have read this notice, that you understand it, and that you accept the collection, use and disclosure of your information as described below. If you do not accept these terms, please do not use the Website.

2. The Information We Hold About You

We obtain several types of information from and about our Website users. These fall into the groups below.

Information you give us directly

When you register an account, buy something, contact our customer service team or otherwise interact with the Website, we may record:

• your full name;
• your email address;
• one or more phone numbers;
• the address we deliver to, plus a billing address where one applies;
• your order history and details of the products you purchased;
• any other information you decide to give us, such as what you write in a contact form, say on the phone or send by email.

Information collected without you typing it in

As you move around the Website, cookies, log files and similar tracking tools may capture certain details on their own, including:

• your IP address;
• the browser you use and its version;
• your device type and its operating system;
• the pages you look at, how long you stay on each one, and the pages where you arrive and leave;
• the date and time of each visit;
• a rough idea of your location, estimated from your IP address.

Proof of age

Our products may only be sold to adults aged 18 years or over. For that reason, our delivery team or courier partner may ask you, at the point of delivery, to present a valid identity document issued by a government (an Emirates ID, Passport or Driving License, for instance) so they can verify that you are old enough.

During a doorstep age check, the person delivering will usually only view the document. We do not take a photo of it, copy it, make a record of it or hold on to it, unless we tell you plainly that we are doing so at the time of the check.

If, in future, we introduce age verification on the Website itself that requires you to upload identity documents or photos/selfies, we will first update this notice to describe how that data is collected, used, stored, protected and retained, and we will obtain any consent the law requires before we collect it.

Whatever identity or age verification data we do collect is used for one reason only: checking that you are allowed to buy age-restricted products. We will not use it for anything else, we will not share it with third parties (except where legally required, or where delivery/courier staff need it solely to carry out the check), and we will keep it no longer than that reason calls for.

3. Why We Use Your Information

We put the information we collect to the following uses.

• Running your orders: processing and confirming your purchases, arranging for them to be delivered, verifying your age and whether you may buy age-restricted products, collecting payment, and updating you on progress (order confirmations, dispatch notices, delivery updates and similar) by phone, SMS or email.
• Customer care: replying to your enquiries, resolving complaints, dealing with returns and refunds, and otherwise helping you with any difficulty relating to an order or to how you use the Website.
• Age and eligibility checks: making certain that everyone who buys or receives our products is at least 18 years old, as our Terms and Conditions and Shipping Policy require.
• Marketing: with your consent where it is required, sending you promotional emails, newsletters, offers and other marketing content, usually about 1–2 times per month. You can opt out at any point, either through the unsubscribe link included in every marketing email or by writing to us using the details in the Contact Us section.
• Improving the Website and what we offer: analysing how visitors use the Website, monitoring and raising its performance, resolving technical faults and improving the experience for all users.
• Legal compliance: meeting the requirements of applicable laws and regulations, legal processes and government requests, including those that relate to the sale of age-restricted products and products containing nicotine.

4. Cookies, Analytics and Tracking

A cookie is a very small file that a website places on your device when you visit it. We use cookies and other similar tracking tools on the Website to give you a better browsing experience, to measure visitor numbers and to understand visitor behaviour.

The third-party tools we currently use are:

• Google Analytics, which produces anonymised, combined statistics about traffic, engagement and how visitors behave, so we can see how the Website is used and where it could be improved;
• Google Search Console, which lets us monitor and maintain the way the Website shows up in Google Search, including tracking how it performs in search results and identifying technical issues that might reduce its visibility.

Through cookies and similar technologies, these tools may capture information such as your IP address, your browser, details about your device, the pages you visit and how much time you spend on the Website.

You can control or disable cookies through your browser settings; most browsers allow you to refuse cookies or delete them. Please note that disabling cookies may affect how certain parts of the Website function.

The analytics and tracking tools we use may change over time. If we make a significant change, we will update this notice to reflect it.

5. When Your Information Is Shared

We do not sell, rent or trade your personal information to any third party for that party's marketing purposes.

We may, however, pass your information to the categories of third party listed below, and only for the purposes stated for each one.

Delivery and courier partners

To fulfil and deliver your order, we give our delivery team and our courier/delivery partners the information they need, for example your name, delivery address, phone number and order details. This is essential so that your order reaches the correct person at the correct address, and so that the age check on delivery described under "Proof of age" above can take place.

Payments

The Website does not currently have an online payment gateway. After an order has been confirmed, we agree payment directly with you using one of the following: Cash on Delivery, Card Payment or Bank Transfer.

Card payments and bank transfers are processed through the relevant bank, or through the card terminal/provider we use at the time of the transaction. We never store full card details on our servers. Any card payment information passes directly through the secure systems of our bank or payment provider and is subject to that provider's own privacy and security standards.

Should we add an online payment gateway in future, we will update this notice to identify the payment processor and describe how your payment information is handled.

Our hosting provider

The Website runs on secure hosting infrastructure supplied by a third party. Our hosting company may have access to technical information required to operate and maintain the Website (server logs, for example), and handles it under its own privacy and security practices.

Analytics and tracking services

We use Google Analytics and Google Search Console to monitor and analyse traffic to the Website, to understand how visitors behave and to improve our services and content. These services may collect information such as your IP address, browser type, the pages you visit and how long you spend on them, as described in more detail in the Cookies, Analytics and Tracking section above.

Authorities and regulators

We may disclose your personal information where we are required to by law, regulation, legal process or a government request, for example to courts, regulators or law enforcement bodies, particularly in relation to the sale, distribution or use of nicotine and vaping products. We may also share information where necessary to protect our rights, property or safety, or the rights, property or safety of others.

Changes to our business

If our business goes through a merger, acquisition, restructuring, sale of assets or bankruptcy, your information may be transferred as part of that transaction. We will inform you of any such change in the ownership or control of your personal information, for example by email and/or a prominent notice on the Website.

6. Transfers Outside the UAE

Because of the way the Website, our hosting infrastructure and the third-party tools we use (such as Google Analytics and Google Search Console) operate, your information may be transferred to, stored in or processed in countries other than the United Arab Emirates. By using the Website, you agree that your information may be transferred to, stored in and processed in those locations, whose data protection laws may differ from those of your country of residence.

7. Keeping Your Data Secure

We take the protection of your personal information seriously. We apply reasonable technical and organisational measures designed to protect it against unauthorised access, use, alteration or disclosure.

The Website is secured with SSL (Secure Sockets Layer) encryption, which encrypts the data travelling between your browser and our site.

We run the Website on secure infrastructure provided by our hosting company, which applies its own security controls to protect the data stored on its servers.

We never store full payment card details on our servers. As set out under "Payments" above, we agree payment with each customer directly by Cash on Delivery, Card Payment (processed via secure banking/payment terminal channels) or Bank Transfer. Any card information you provide is handled by the secure systems of the relevant bank or payment provider, and we do not keep it.

Within our company, access to personal information is restricted to staff who need it to do their jobs, such as processing orders, providing customer support or arranging deliveries.

We make every effort to protect your personal information, but no method of internet transmission or electronic storage is 100% secure. We therefore cannot guarantee absolute security, although we will continue to use commercially reasonable means to protect your data.

8. How Long We Keep Information

We keep your personal information only for as long as necessary to fulfil the purposes described in this notice, including providing our services, processing orders, complying with our legal obligations, resolving disputes and enforcing our agreements.

Records of orders and transactions may be retained for accounting, record-keeping and legal compliance purposes for as long as applicable UAE laws and regulations require.

When personal information is no longer needed for those purposes, we will take reasonable steps to securely delete, destroy or anonymise it.

9. Your Privacy Rights

Depending on the applicable law, you may have certain rights in relation to your personal information, including the right to:

• Access – request a copy of the personal information we hold about you;
• Correction – request that we correct or update personal information that is inaccurate or incomplete;
• Deletion – request that we delete your personal information and/or close your account, except where we have a legal or legitimate business reason to retain certain information (order records required for accounting, for example);
• Opting out of marketing – withdraw your consent to receive marketing communications at any time, without affecting the lawfulness of any processing carried out before your withdrawal;
• Objection or restriction – where applicable, object to, or ask us to restrict, certain types of processing of your personal information.

To exercise any of these rights, please contact us using the details in the Contact Us section. We will respond within a reasonable period and in accordance with applicable law.

For some requests, particularly requests for access to or deletion of personal information, we may need to verify your identity first. This ensures we do not disclose or delete data for anyone other than the account holder.

10. Customers Under 18

The Website and all of the products and services offered on it are intended solely for individuals aged 18 years or over. The Website is not directed at, and must not be used by, anyone under 18.

We do not knowingly collect, solicit or retain personal information from any person under the age of 18. By using the Website and placing an order, you confirm and warrant that you are aged 18 years or over.

If we discover or suspect that we have accidentally received personal information from a person under the age of 18, we will promptly take steps to delete it from our records as soon as reasonably possible.

If you are a parent or guardian and believe that a child under the age of 18 years has provided personal information to us, please contact us immediately using the details in the Contact Us section so that we can take appropriate action.

11. Other Websites

The Website may contain links to third-party websites, plugins or applications that we do not operate or control. Clicking those links or enabling those connections may allow third parties to collect or share data about you.

Because these external websites are outside our control, we are not responsible for their privacy practices. We recommend that you read the privacy policy of each third-party website or service that you visit or use.

12. Revisions to This Notice

We may update or change this notice at any time to reflect changes in our practices, legal or regulatory requirements, or for other operational reasons. Any changes will be posted on this page, and the "Last Updated" date at the top will be amended accordingly.

We encourage you to review this notice periodically so that you stay informed about how we protect your information. Continuing to use the Website after this notice has been changed means you accept the changes.

Trademarks and Brand Ownership

Vaporhouse Dubai is an independent reseller of smoke-free and vaping products. Our range includes heated tobacco devices, tobacco sticks, pod systems, disposable vapes and accessories made by various international brands.

Except where we expressly say so, we are not an official distributor or authorised dealer of, and have no affiliation with, JUUL, RELX, ILUMA, TEREA, IQOS, Philip Morris Products S.A. or any other brand featured on this site.

All trademarks, logos, brand names, product names and images shown on this website belong to their respective owners and are used solely for reference and identification. Their appearance here does not imply that any of those owners endorses, sponsors or is in partnership with Vaporhouse Dubai.

All products are sold by Vaporhouse Dubai as an independent retailer, subject to availability and to applicable regulations.

For more detail, see our full Disclaimer.

Contact Us

If you have a question, concern or request about this notice or about how we handle your personal information, you can get in touch using the details below.

Vaporhouse Dubai
The Dubai Mall, Financial Centre Road, Downtown Dubai, Dubai, United Arab Emirates

Phone:
+971 54 134 1884

Email: [email protected]

Website: https://vaporhousedubai.ae/

Related policies:

• Terms and Conditions: https://vaporhousedubai.ae/terms-conditions/
• Refund and Returns Policy: https://vaporhousedubai.ae/refund_returns/