Shipping Policy
Last Updated: June 12, 2026
This Shipping Policy describes how Vaporhouse Dubai ("we", "us", "our" or "Company") handles, packs and delivers orders placed on our website, https://vaporhousedubai.ae/ (the "Website"). By placing an order, you agree to these terms, so please read them closely before you complete your purchase.
1. Delivery Options, Times and Costs
The following methods are available, with their estimated timings and charges:
| Option | Estimated Time | Cost |
|---|---|---|
| EXPRESS DUBAI | 1–2 Hours | AED 30.00 |
| NORMAL DUBAI | 4–6 Hours | AED 20.00 |
| UAE COURIER | Within 12 Hours | AED 25.00 |
| Local Pickup | 1–2 Days (collect from our store) | Free |
Free delivery
Orders with a total value above AED 299 ship free of charge. This covers delivery within 1–2 Hours in Dubai, Sharjah and Ajman, as well as 12-Hour delivery to the other areas reached by our UAE Courier service. We can amend, suspend or end this offer at any time at our discretion and without prior notice.
How charges are calculated
Your shipping charge, if any, depends on the delivery method and address you select. It is calculated and displayed at checkout before you confirm the order.
Paying by Cash on Delivery
For Cash on Delivery (COD) orders, the applicable shipping charge is included in the order total and paid together with it on arrival. There is no additional or separate COD handling charge, unless checkout plainly states otherwise.
Changes to rates
We may at any time revise shipping prices, introduce new delivery methods or areas, or change the free shipping threshold. Any such change will be shown on this page and at checkout at the time you order.
2. Estimated Arrival Times
- EXPRESS DUBAI: available within Dubai; delivered 1–2 hours from order confirmation.
- NORMAL DUBAI: available within Dubai; delivered 4–6 hours from order confirmation.
- UAE COURIER: serves a wider area of the UAE; delivered in around 12 hours from order confirmation.
- Local Pickup: orders are usually ready within 1–2 days for collection from our shop at The Dubai Mall, Financial Centre Road, Downtown Dubai, Dubai, UAE. We will let you know when your order is ready to collect.
All of these timings are estimates, not guarantees. Actual delivery can vary due to factors including traffic, weather conditions, courier availability, the accuracy and completeness of the address you provide, public holidays and other circumstances beyond our reasonable control.
We are not responsible for delays resulting from incorrect, incomplete or outdated address or contact details given by the customer at checkout, and we strongly recommend double-checking your delivery information before you place an order.
If your order is taking significantly longer than estimated, contact our customer support team using the details under "Contact Us" and we will investigate without delay.
3. Order Processing
Processing begins when your order has been placed and payment confirmed or, for Cash on Delivery, when the order has been confirmed by phone or email where this is required. It involves verifying the order details, carrying out age and identity checks where applicable, inspecting quality and packing your items securely.
Most orders received during our normal working hours are processed and handed to our delivery team or courier partner on the same business day. Orders placed outside working hours, at weekends or on public holidays may be dealt with on the next available business day.
Processing may occasionally take longer during busy periods such as high order volumes, promotions or public holidays, or because of circumstances we cannot control. Where a significant delay arises, we will make every effort to inform the customers affected.
4. Where We Deliver
For now, orders are processed and delivered within the United Arab Emirates only. Our main delivery areas include Dubai, Sharjah and Ajman, and the remaining Emirates are covered through our UAE-wide courier service.
Restricted areas: we do not ship or deliver vaping products, e-liquids or nicotine products to any destination outside the United Arab Emirates, and international shipping is not available at this time. We may refuse or cancel an order where the delivery address falls outside our service areas, or in a location where the law restricts or prohibits the sale, import or possession of vaping products.
If, after an order has been placed, we find that the address is in a restricted or unserviceable area, we will inform you and refund the entire order value, including any delivery charges.
Our delivery areas may be updated, expanded or reduced at any time without prior notice, in response to changes in courier availability, regulations or our operational capacity.
5. Age Verification on Delivery
Everything sold on this Website, including e-cigarettes, vape devices, e-liquids, pods, coils and associated accessories, is intended only for adults aged 18 years or over. By ordering, you confirm that you are at least 18 years of age and that you are legally permitted to buy, receive and use nicotine and vaping products where you live.
When handing over your order, our delivery staff and courier partners may request valid government-issued photo identification (such as a Passport, Emirates ID or Driving License) to verify the recipient's identity and age.
If valid proof of age is not shown at delivery, or if our delivery staff have reasonable grounds to believe the recipient is under 18, the courier may refuse to release the order. The order may then be returned to our facility, and the customer may be charged any applicable re-delivery or restocking fees.
It is the customer's responsibility to ensure that someone aged 18 years or over is available to receive the order at the selected delivery address and time. We accept no liability for failed deliveries where no eligible recipient was present.
We reserve the right to cancel an order at any point if we reasonably suspect it was placed by, or is intended for, a person under 18.
6. Who Delivers Your Order
Depending on the delivery method chosen, your location and operational availability at the time of ordering, your order will be delivered by our in-house riders or delivery team, or by third-party courier and delivery partners we have selected.
Given the nature of vaping and nicotine products, certain mainstream courier and logistics companies may decline to transport them. We select our delivery partners carefully, choosing those that are willing and able to handle vaping products in accordance with the relevant regulations. The delivery options displayed at checkout reflect what is achievable for your specific order and location.
We may change our delivery partners, in-house delivery arrangements or delivery methods at any time without prior notice, provided the overall level of service communicated to you (estimated delivery time and cost) remains broadly consistent with what was agreed at the time of your order.
Local Pickup customers must collect their order from our shop at The Dubai Mall, Financial Centre Road, Downtown Dubai, Dubai, UAE within the period we tell them. We may ask for valid proof of age (as explained under "Age Verification on Delivery") and confirmation of the order (for example an order number, email or SMS confirmation) when you collect.
7. Delivery Updates and Communication
Where applicable, you may receive updates by phone, SMS or email confirming your order and telling you when it is being processed and dispatched.
For Express and Normal Dubai deliveries, our rider or delivery team may call you before arrival to make sure you are available at the delivery address.
If you will not be able to receive your order at the agreed time, please tell us promptly so that another delivery slot can be arranged. Where several delivery attempts fail because the customer was unavailable, we may, at our discretion, charge additional delivery fees or cancel the order.
8. How We Pack Your Order
Discreet packaging: we understand the importance of privacy. All orders are dispatched in plain, secure and discreet outer packaging, without any branding, logos or text indicating the contents, the type of products or the name "Vaporhouse Dubai" on the outside, so your privacy is protected from dispatch to delivery.
Items are packed with care to minimise the risk of damage in transit, with appropriate cushioning and protective materials used for fragile products such as glass tanks, tubes and e-liquid bottles.
Although we take every reasonable precaution, certain items, particularly glass components and liquid products, carry an inherent risk of breakage or leakage during transit. Our approach to items that arrive damaged or leaking is explained in the next section.
9. Damaged, Leaking or Faulty Deliveries
We strongly recommend recording an unboxing video or taking clear photographs of your parcel (the outer box, the shipping label and the contents) as soon as it arrives, before opening or using any product. This helps us handle any damage claim quickly and efficiently.
If your order arrives damaged, with a leaking e-liquid bottle, broken glass or any other defect caused during transit, please notify our customer support team within 24 hours of delivery, providing:
- your order number;
- clear photographs and/or video of the damaged item(s) and the outer box; and
- a brief description of the issue.
Damage or leakage claims submitted later than 24 hours after delivery may not be eligible for a replacement or refund, because we are unable to verify whether the damage occurred in transit or after receipt.
Once we have reviewed and verified your claim, we will, at our discretion, offer a replacement of the affected item(s), a full or partial refund, or store credit, in accordance with our Return and Refund Policy at https://vaporhousedubai.ae/refund_returns/.
This section deals only with issues arising from shipping and transit. For returns or refunds relating to product dissatisfaction, faults not caused in transit or any other matter, please refer to our full Return and Refund Policy and our Terms and Conditions at https://vaporhousedubai.ae/terms-conditions/.
10. Changes to This Policy
This Shipping Policy may be revised, amended or replaced at any time without prior notice to reflect changes in our delivery operations, courier arrangements, prices or applicable laws and regulations. Every change will be posted on this page and the "Last Updated" date at the top will be revised accordingly.
We encourage you to review this Shipping Policy periodically. Continuing to use the Website and place orders after any change means you accept the revised terms.
11. Contact Us
If you have any question, concern or issue regarding shipping, delivery or this Shipping Policy, you can reach us here:
Vaporhouse Dubai
The Dubai Mall, Financial Centre Road, Downtown Dubai, Dubai, United Arab Emirates
Telephone:
+971 54 134 1884
+971 54 134 1884
Email: [email protected]
Website: https://vaporhousedubai.ae/
Related policies:
- Return and Refund Policy: https://vaporhousedubai.ae/refund_returns/
- Terms and Conditions: https://vaporhousedubai.ae/terms-conditions/