Frequently Asked Questions
How old must you be to buy from Vaporhouse Dubai?
Every order is for adults only: customers have to be 18 or older. To stay in line with UAE regulations, we check age before an order is handed over.What products do you sell?
Our shelves cover heated tobacco and vaping: TEREA sticks and IQOS ILUMA devices, JUUL devices and pods, RELX devices with RELX Pod Pro and Pod Pro 2 pods, RELX Ace, WAKA disposables, plus a selection of accessories.Are your products authentic?
Yes. We only stock 100% genuine items that arrive factory sealed, bought in from authorised suppliers we trust.Is delivery available throughout the UAE?
Yes, all seven emirates are covered. That means Dubai, Abu Dhabi, Sharjah and Ajman, as well as Ras Al Khaimah, Fujairah, Umm Al Quwain and Al Ain.What are your delivery options?
- Express Option: 1–2 Hours – AED 30
- Standard Option: 4–6 Hours – AED 20
- Courier Across the UAE: Within 12 Hours – AED 20
Exact timing depends on where you are and when the order is placed.
Do you offer free delivery?
Yes. Spend over AED 299 and delivery is on us, wherever you are in the UAE.
Which payment options can I use?
- Pay cash to the driver (COD)
- Pay by card when the order arrives
- Pay in advance by bank transfer
How do returns and replacements work?
Eligible products can be replaced within 7 days. If something arrives faulty or damaged, message our support team and we will sort it out with you. Full details are in our refund and returns policy.How do RELX devices work?
A RELX device switches on when you draw from it. There is no button to press, nothing to refill and no settings to learn: you just inhale through the mouthpiece. Step-by-step help is on our RELX User Guide page.What makes IQOS ILUMA devices work?
ILUMA heats TEREA sticks from the inside using SMARTCORE INDUCTION™, so there is no heating blade to clean. Push a TEREA stick into the holder and begin your session. The full walkthrough is on our IQOS ILUMA User Guide page.Are nicotine-free products available?
Yes. A selection of 0% nicotine products and flavours is available if you prefer to go without nicotine.What is the best way to reach customer support?
Whatever the hour, 24/7, someone is available to help with an order, track a delivery or answer a product question.
- Phone: +971 54 134 1884
- WhatsApp: +971 54 134 1884
- Email: [email protected]