Terms and Conditions

Last Updated: June 12, 2026

About These Terms

This page sets out the Terms and Conditions (the "Terms") that apply whenever you visit or use https://vaporhousedubai.ae/ (the "Website"). The Website is run by Vaporhouse Dubai, whose premises are at The Dubai Mall, Financial Centre Road, Downtown Dubai, Dubai, United Arab Emirates. In these Terms, Vaporhouse Dubai is referred to as "we", "us", "our" or the "Company", and the person using the Website is referred to as "you", "your", the "customer" or the "user".

You accept these Terms in their entirety as soon as you access or browse the Website, create an account on it, or buy anything through it. Anyone who does not accept every part of these Terms should stop using the Website.

We are free to revise, amend or replace any of these Terms at a time of our choosing, and we do not have to give notice beforehand. It is up to you to come back to this page now and then to see whether anything has changed. Carrying on with your use of the Website once a change has been posted counts as your acceptance of that change.

1. Who May Buy From Us

All of our stock, including e-cigarettes, vaping devices, e-liquids, pods, coils, accessories and any other goods we list, either contains nicotine or is intended solely for adults, or both. By visiting the Website and by placing an order, you state and warrant that you have reached 18 years of age.

We may check your age when your order arrives by asking for a valid identity document issued by a government, such as an Emirates ID, a passport or a driving licence. Our couriers and delivery partners are entitled to keep hold of the order if the person receiving it cannot produce acceptable evidence of age, or if that person appears to be under 18.

Where we learn, or reasonably believe, that someone under 18 placed an order or that an order was placed on behalf of such a person, we may do any or all of the following: cancel the order immediately, withhold or decline delivery, and ban the individual from the Website for good. In that situation we are not obliged to give back any delivery or handling charges linked to the order.

When you use the Website you are also confirming two further things: that whatever you buy is for your personal use only, and that you are located somewhere the sale, purchase and use of vaping products and electronic nicotine delivery systems are permitted by law. Responsibility for checking that your purchase and possession of these goods complies with all laws and regulations applicable to you rests with you alone. This includes rules in force in the United Arab Emirates and the rules of any other place to which goods might be shipped.

2. Your Account With Us

Certain areas of the Website can only be reached by registering for an account. If you register, you promise that what you tell us is true, up to date and complete, and that you will update it whenever it changes so that it stays that way.

You must keep your password secure, and you are answerable for all activity that takes place under your account, whether or not you authorised it. If you become aware that someone has used your account without permission, or of any other breach of security, you must let us know at once.

We have sole discretion to refuse service, shut down accounts, remove or change content, or cancel orders. We may do so, for instance, if we suspect fraud, misuse of the Website, a breach of these Terms, or behaviour that we regard as harmful to us, to other customers or to third parties. Trying to dodge our age verification checks is one example of such behaviour.

Where an account is connected with activity that is suspicious, fraudulent, abusive or against the law, we may block it, suspend it or ban it from the Website permanently. We can do this without notifying you first, and we will have no liability to you for doing so.

3. What We Show You About Products and Prices

We make every reasonable effort to ensure that the descriptions, photographs, flavour notes, nicotine strengths, ingredient lists and technical specifications on the Website are accurate and current. That said, we cannot promise that any description, image, price or other item of content on the Website is correct, complete, up to date or free of errors.

Product photographs are there for illustration. The item you receive may look slightly different, for example because the manufacturer has updated its packaging, because of how your display is set up, or because of the limitations of photography. Packaging, artwork on a particular batch and colours may all change without notice.

Prices on the Website are given in UAE Dirhams (AED) unless we indicate otherwise. The checkout page shows whether any applicable taxes are already included in a price or will be added on top.

We can change, adjust, add or remove the price of any product at any moment, at our complete discretion and without giving notice. You will pay the price that applied at the moment you placed your order. However, if we notice a pricing error before your order has been processed or dispatched, we may cancel the order and tell you what the correct price is.

We may also, at our sole discretion, limit how many units of any product or service we supply. Such a limit may apply per person, per household or per order.

Despite our care, some listings may occasionally show an incorrect price, inaccurate stock availability, or wrong information about flavour or nicotine strength. We are entitled to correct any error, inaccuracy or omission of this kind, and to cancel orders affected by inaccurate information, at any time and without notice.

4. How Orders Are Accepted, Refused or Cancelled

Placing an order through the Website amounts to an offer from you to purchase the products in your basket. Receiving an order confirmation does not mean that we have accepted that offer, nor does it represent an offer from us to sell to you.

We have complete discretion to accept, decline, limit or cancel any order for any reason. Reasons may include, among others: a suspicion of fraud; our inability to verify your age or identity; an error in product or pricing information; products not being in stock; issues flagged by our credit or fraud-prevention team; restrictions on purchase quantities; or anything relating to legal compliance.

Should we cancel an order that you have already paid for, we will refund the full amount to the payment method you originally used within a reasonable time, unless you and we agree on a different arrangement.

You may request the cancellation of an order at any point before it is dispatched by contacting our customer service team using the details in Section 14. Once an order has been sent out for delivery it can no longer be cancelled, but it may still be eligible for return under our Return and Refund Policy described in Section 6.

We may refuse service to any person, at any time and for any reason. This includes suspending or withdrawing a customer's ability to place orders on the Website.

5. Paying for and Receiving Your Order

Accepted payment methods

The following ways of paying are available:

• Cash on Delivery (COD)
• Card Payment (Credit/Debit Card)
• Bank Transfer

By supplying payment details you represent and warrant that you are entitled to use the payment method concerned and that the information you have entered is accurate, correct and complete. For Cash on Delivery, the whole amount must be handed over in cash to the delivery agent at the time the order is delivered.

Delivery services and charges

You can choose from the following delivery services, each with the charge shown:

• EXPRESS DUBAI (1–2 Hours): AED 30.00
• NORMAL DUBAI (4–6 Hours): AED 20.00
• UAE COURIER (within 12 Hours): AED 20.00
• Local Pickup: free of any extra charge, collected from our shop at The Dubai Mall, Financial Centre Road, Downtown Dubai, Dubai, UAE

Delivery times

The timings listed above are estimates based on our normal standard of service and are not guaranteed. Matters beyond our control can affect them, including the weather, traffic, the availability of couriers, public holidays, incorrect or incomplete addresses given by the customer, and other unforeseen events.

We are not liable for delays in delivery that result from events reasonably beyond our control. If your order is running significantly later than the estimate, our customer service team will be glad to help if you contact them.

Your delivery details

It is your job to ensure that the delivery address and contact information you provide at checkout are accurate and complete. We are not responsible where a delivery fails or is delayed because the customer supplied incorrect details. If a further delivery attempt is needed because of a mistake by the customer, an additional delivery charge may apply.

Collecting a Local Pickup order

Local Pickup orders must be collected from our shop at The Dubai Mall, Financial Centre Road, Downtown Dubai, Dubai, UAE within the reasonable period we tell you about when we confirm the order. We may cancel any order that is not collected and refund it accordingly, after deducting any applicable handling fees.

Age checks on delivery

As explained in Section 1, whoever receives the order may be asked to present valid photo identification issued by a government confirming that they are aged 18 or over. If this identification is not produced, the courier may refuse to deliver and return the order to our facility, in which case additional redelivery or restocking fees may be charged.

6. Returning Items and Getting a Refund

We want you to be pleased with what you buy. If you are not entirely satisfied, you may send items back and ask for a refund within 7 days of delivery, provided you meet the conditions set out below.

When a return will be accepted. We only accept a return if every one of the following applies:

• Your return request reaches us within 7 days of delivery.
• The product is unopened and unused, in the condition in which it was supplied, and comes with all of its original packaging, seals, accessories, manuals and tags.
• The product shows no evidence of use, tampering or damage caused by the customer.
• You provide proof of purchase, for example the order confirmation, an invoice or a receipt.

Products excluded from returns. Health, safety and hygiene rules apply to vaping and nicotine products. For that reason, unless a product has a manufacturing defect, we cannot accept the return of, or refund, the following once their packaging has been opened or their seal broken:

• E-liquids, vape juices and nicotine salts, once opened or unsealed
• Disposable vapes that have been activated, used or taken out of their packaging
• Coils, pods, cartridges and atomiser heads, once opened or used
• Any product marked "Final Sale," "Clearance," or "Non-Returnable" at the time you purchased it
• Mouthpieces and any other item that comes into direct contact with the mouth, once the seal has been removed, for hygiene reasons

Defective or damaged goods. If your product is defective when it arrives, has been damaged in transit, or is obviously not as described, please get in touch within 7 days of delivery and send photographs showing the issue. We will look into your claim. If it is upheld, we will at our discretion replace the item, repair it or give you a full refund, and that refund will include any relevant delivery charges.

How you are refunded. Approved refunds are paid back to the payment method used for the original purchase. Where you paid by Cash on Delivery, we may make the refund by bank transfer and may ask you for your bank account details to do so. Depending on the processing times of your bank or payment provider, the money may take several business days to reach your account.

Who pays for return postage. You are responsible for the cost of sending the item back to us, except where the return is due to an error on our part, such as sending the wrong item, a defective product or damage in transit. We recommend using a tracked delivery service, since we cannot accept responsibility for returns that are lost before they reach us.

We may refuse a return or refund if the item does not meet the eligibility conditions described above, or if we have reasonable grounds to suspect misuse of our return policy.

7. Health and Safety Information

E-liquids, electronic cigarettes, associated devices and comparable vaping products contain nicotine, which is an addictive chemical. They are designed for adult smokers and vapers only. They must not be used by people who do not smoke, by anyone under 18, by women who are pregnant or breastfeeding, or by anyone who has, or is at risk of, heart disease, high blood pressure, diabetes or any other condition that nicotine might aggravate.

If you have a pre-existing medical condition, or you are not sure whether vaping products are suitable for you, please consult a qualified medical professional before purchasing or using anything from this Website.

We strongly encourage all customers to read, and to follow, the manufacturer's instructions, warnings and safety guidance that come with each product. This covers battery safety, sensible charging practice, storage of e-liquids, and the proper handling and disposal of devices and batteries.

Vaping devices contain lithium-ion batteries, which can be dangerous if not handled properly. A battery may overheat, catch fire or explode if it is damaged, subjected to extreme temperatures, overcharged or charged with the wrong charger. You accept full responsibility for handling, charging, storing and disposing of any battery-powered device purchased through this Website in a safe manner.

Products bought from this Website must always be kept out of reach of children and pets. Swallowing nicotine products or e-liquids can be harmful and may even be fatal. In the event of accidental ingestion or exposure, seek medical assistance straight away.

8. How Far Our Liability Extends

To the fullest extent that applicable law allows, neither Vaporhouse Dubai nor any of its owners, directors, employees, agents or affiliates will be liable for direct, indirect, incidental, special, consequential or punitive damages of any kind (including loss of profits, loss of data, loss of goodwill and other intangible losses) that arise out of:

• your use of, access to, or inability to use the Website or any product purchased through it;
• anything done or posted on the Website by a third party, including couriers and delivery partners;
• the misuse, improper handling, modification or unauthorised use of any product purchased through the Website;
• any illness, injury, health issue or adverse reaction arising from the use, misuse or consumption of any product sold on this Website;
• unauthorised access to our servers, or misuse of any personal information held on them.

Save where applicable law requires otherwise, we make no representation or warranty of any kind, express or implied, regarding the operation of the Website or the information, content, materials or products available on it. To the extent the law permits, we disclaim all warranties, whether express or implied, including any implied warranties of merchantability and of fitness for a particular purpose.

In no event will our total liability to you, across all damages, losses and causes of action arising from these Terms or from your use of the Website, exceed what you paid for the products that gave rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our proven negligence, for fraud, or for any other liability that cannot be excluded or limited under UAE law.

9. Ownership of Website Content

All content on this Website, such as text, logos, graphics, images, product descriptions, button icons, audio clips and software, belongs to Vaporhouse Dubai or to the suppliers of that content, and is protected by the applicable intellectual property laws.

You may not copy, duplicate, reproduce, sell, resell or otherwise exploit the Website, any of its content, or the use of the Website, in whole or in part, unless we have first given you our express permission in writing.

10. Brands We Sell and Our Independent Status

This website is an independent reseller of vaping and smoke-free products. The brands we stock include IQOS devices, TEREA sticks, ILUMA devices, RELX products, JUUL products and disposable vapes, together with other vape brands such as Nerd Bar, Vape Bar, Ghost Pro and similar ranges.

Except where we clearly say otherwise, we have no affiliation with Philip Morris Products S.A., IQOS, TEREA, ILUMA, RELX, JUUL or any other brand that appears on this website, and we are not an authorised dealer or official distributor for any of them.

All brand names, trademarks, logos, product names and images that appear on this website are the property of their respective owners. We use them purely to identify products, to indicate compatibility, and for information and reference. The presence of a brand, trademark or product on this website does not imply that its owner endorses or sponsors our business or is affiliated with it.

All products sold on this website are obtained through legitimate distribution channels and are supplied by us in our capacity as an independent retailer.

11. Governing Law and Courts

These Terms and Conditions, and any dispute or claim arising out of or relating to them, their subject matter or how they were formed (including disputes or claims that are not contractual), are governed by and construed in accordance with the laws of the United Arab Emirates and, where applicable, the laws and regulations of the Emirate of Dubai.

Any dispute arising out of or relating to these Terms falls within the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

12. If Part of These Terms Is Invalid

If a court or other authority finds any provision of these Terms to be invalid or unenforceable under applicable law, that finding does not affect the validity or enforceability of the remaining provisions. The provision in question will be deleted or modified only to the minimum extent necessary, and the rest of these Terms will continue in full force and effect.

13. The Whole Agreement

These Terms, read together with our Privacy Policy and any other legal notices published on the Website, form the complete agreement between you and Vaporhouse Dubai regarding your use of the Website. They supersede all previous agreements and understandings between us, whether written or oral.

14. How to Reach Us

If you have a question, concern or complaint about these Terms and Conditions, you can contact us using the details below.

Vaporhouse Dubai
The Dubai Mall, Financial Centre Road, Downtown Dubai, Dubai, United Arab Emirates

Phone:
+971 54 134 1884
+971 54 134 1884

Email: [email protected]

Website: https://vaporhousedubai.ae/